# Terms of Service

- Link: https://zahracleaningservice.com/terms-of-service/
- Published: 2024-01-29T15:39:39+00:00
- Author: Zahra Cleaning

# Terms of Service

[Home](https://zahracleaningservice.com) » Terms of Service

## Quality

The zahracleaningservice.com Guarantee is available to clients and is the sole liability
of zahracleaningservice.com to clients for the performance of services. If the client
is not satisfied with the quality of the initial service requested and provided 
by zahracleaningservice.com, then zahracleaningservice.com may send another a zahracleaningservice.
com cleaner to re-perform the service (reclean) ordered at no additional charge 
to the client. zahracleaningservice.com may also offer a partial refund in lieu 
of a reclean.

Clients should reference the Cleaning Checklist for zahracleaningservice.com’s scope
of work for standard cleans. Clients will be asked for photo documentation for validation
purposes. Requests for recleans without sufficient evidence will not be honored.
Recleans must be performed within 36 hours of the original cleaning. If a reclean
is unable to be scheduled due to customer or zahracleaningservice.com conflicts,
a partial refund or a discounted future cleaning may be offered instead. Please 
note that if a client or approved party is present during the clean, it is the client’s
responsibility to let the cleaner(s) know whether there are issues before they leave.
In these situations where a complaint is later made, a reclean may be offered as
a courtesy only. Recleans are utilized to address specific problem areas and will
not be used as a full cleaning.

## Communications

By becoming a client, you agree to receive communications from us, including via
email, text message, calls, and push notifications. You agree that texts, calls 
or prerecorded messages may be generated by automatic telephone dialing systems.
Communications from zahracleaningservice.com and/or its affiliated companies, may
include but are not limited to: operational communications concerning your account
or use of the zahracleaningservice.com Platform or services, updates concerning 
new and existing features on the zahracleaningservice.com Platform, communications
concerning promotions run by us or our third-party partners, and news concerning
zahracleaningservice.com and industry developments. Standard text messaging charges
applied by your cell phone carrier will apply to text messages we send.

If you wish to opt-out of promotional emails, please log into the platform. If you
wish to opt-out of text messages, you can do so in your zahracleaningservice.com
account by going into a specific cleaning and unchecking the box that says “Send
me text message reminders”. You acknowledge that you are not required to consent
to receive promotional texts or calls as a condition of using the zahracleaningservice.
com platform or the services. You acknowledge that opting out of receiving communications
from zahracleaningservice.com may impact your use of the zahracleaningservice.com
platform or the services.

### Payment

zahracleaningservice.com accepts all major credit cards. zahracleaningservice.com
does not take personal checks or cash. Online payments are processed by Stripe and
though a fully secure 256 bit SSL protocol. In addition, zahracleaningservice.com
has full extended validation SSL security. Booking through zahracleaningservice.
com is safe and secure.

A hold will be placed on your account (for authorization) in the amount of your 
total balance 48 hours before your scheduled service date. The hold will drop off
in 3-5 business days. THE HOLD IS NOT A CHARGE. We only charge you after the cleaning
has been rendered and will receive an email invoice shortly thereafter. If zahracleaningservice.
com cannot process the hold by 9am EST the day before a scheduled cleaning, the 
cleaning will be cancelled.

To switch your billing information, simply log into our online portal using your
username and password and edit your billing information. The online portal login
is at the bottom of your initial booking confirmation email. zahracleaningservice.
com reserves the right to cancel any bookings and charge the appropriate cancellation
fee for accounts that have incorrect billing information, incorrect addresses, or
expired banking information.

## Promotions, Referral Programs, and Recurring clients

zahracleaningservice.com, at its sole discretion, may make available promotions 
with different features to any clients or prospective clients. These promotions,
unless made to you, shall have no bearing whatsoever on your agreement or relationship
with zahracleaningservice.com. zahracleaningservice.com reserves the right to withhold
or deduct credits or benefits obtained through a promotion in the event that zahracleaningservice.
com determines or believes that the redemption of the promotion or receipt of the
credit or benefit was in error, fraudulent, illegal, or in violation of the applicable
promotion terms or this terms of service.

As part of your client account, zahracleaningservice.com may provide you with or
allow you to create a referral code a unique alphanumeric code for you to distribute
to friends, family and other persons (each a “Referred User”) to become new zahracleaningservice.
com clients (“Referred clients”). zahracleaningservice.com codes may only be distributed
for promotional purposes and must be given away free of charge. You may not sell,
trade, or barter your zahracleaningservice.com code. You are prohibited from advertising
zahracleaningservice.com codes, including but not limited to: Google, Facebook, 
Twitter, Bing and Craigslist. zahracleaningservice.com reserves the right to deactivate
or invalidate any zahracleaningservice.com Code at any time.

The client may only use one discount code per booking. The client may not use the
same discount code twice for the same address (regardless if its a different date
and time). All discount codes are only valid until they expire. Discount codes cannot
be used with other discounts (such as recurring billing discounts). All promotional
discounts must be applied before the service occurs.

You may sign up for recurring services at any time to enjoy the benefits of discounted
rates. The discounted rate will be applied starting with the second cleaning (1st
recurring cleaning). zahracleaningservice.com reserves the right to revoke discounted
rates if there are multiple cancellations or any behavior that voids the service
as recurring.

Recurring clients can request a specific cleaner to regularly perform their cleanings.
While zahracleaningservice.com cannot guarantee that a specific cleaner will be 
available, all efforts will be made to send the requested cleaner or to alert the
client of other options. Clients who book one-time cleanings can make a request 
but zahracleaningservice.com does not guarantee a specific cleaner for one-time 
cleanings. zahracleaningservice.com reserves the right to send an additional cleaner
for training purposes as needed. zahracleaningservice.com is an Equal-Opportunity
Employer and does not discriminate against gender, ethnicity, or age. We cannot 
honor any specific request for a cleaner based on any protected group including 
race, color, national origin, religion, sex, disability, age, citizenship status,
or genetic information.

## Intellectual Property and Proper Use

You must be at least eighteen (18) years of age to use this website. By using this
website and by agreeing to these terms and conditions, you warrant and represent
that you are at least 18 years of age.

## License To Use Website

Unless otherwise stated, zahracleaningservice.com and/or its licensors own the intellectual
property rights published on this website and materials used on https://zahracleaningservice.
com. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, files or other
content from the website for your own personal use, subject to the restrictions 
set out below and elsewhere in these terms and conditions.

_You must not_ republish material from this website in neither print nor digital
media or documents (including republication on another website);

 * sell, rent or sub-license material from the website;
 * show any material from the website in public;
 * reproduce, duplicate, copy or otherwise exploit material on this website for 
   a commercial purpose;
 * edit or otherwise modify any material on the website;
 * redistribute material from this website – except for content specifically and
   expressly made available for redistribution; or
 * republish or reproduce any part of this website through the use of iframes or
   screenscrapers.

Where content is specifically made available for redistribution, it may only be 
redistributed within your organization.

### Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the
website or impairment of the availability or accessibility of https://zahracleaningservice.
com or in any way which is unlawful, illegal, fraudulent or harmful, or in connection
with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish
or distribute any material which consists of (or is linked to) any spyware, computer
virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer
software.

You must not conduct any systematic or automated data collection activities on or
in relation to this website without zahracleaningservice.com’s express written consent.

This includes:

 * scraping
 * data mining
 * data extraction
 * data harvesting
 * ‘framing’ (iframes)
 * Article ‘Spinning’

You must not use this website or any part of it to transmit or send unsolicited 
commercial communications.

You must not use this website for any purpose related to marketing without the express
written consent of zahracleaningservice.com.

### Restricted Access

Access to certain areas of this website is restricted. zahracleaningservice.com 
reserves the right to restrict access to certain areas of this website, or at our
discretion, this entire website. zahracleaningservice.com may change or modify this
policy without notice.

If zahracleaningservice.com provides you with a user ID and password to enable you
to access restricted areas of this website or other content or services, you must
ensure that the user ID and password are kept confidential. You alone are responsible
for your password and user ID security..

zahracleaningservice.com may disable your user ID and password at zahracleaningservice.
com’s sole discretion without notice or explanation.

### User Content

In these terms and conditions, your user content means material (including without
limitation text, images, audio material, video material and audio-visual material)
that you submit to this website, for whatever purpose.

You grant to zahracleaningservice.com a worldwide, irrevocable, non-exclusive, royalty-
free license to use, reproduce, adapt, publish, translate and distribute your user
content in any existing or future media. You also grant to zahracleaningservice.
com the right to sub-license these rights, and the right to bring an action for 
infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s
legal rights, and must not be capable of giving rise to legal action whether against
you or zahracleaningservice.com or a third party (in each case under any applicable
law).

You must not submit any user content to the website that is or has ever been the
subject of any threatened or actual legal proceedings or other similar complaint.

zahracleaningservice.com reserves the right to edit or remove any material submitted
to this website, or stored on the servers of https://zahracleaningservice.com, or
hosted or published upon this website.

zahracleaningservice.com’ rights under these terms and conditions in relation to
user content, zahracleaningservice.com does not undertake to monitor the submission
of such content to, or the publication of such content on this website.

## No Warranties

This website is provided without any representations or warranties, express or implied.
zahracleaningservice.com makes no representations or warranties in relation to this
website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, zahracleaningservice.
com does not warrant that:

 * this website will be constantly available, or available at all; or
 * the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.
If you require advice in relation to any legal, financial or medical matter you 
should consult an appropriate professional.

## Limitations of Liability

zahracleaningservice.com will not be liable to you (whether under the law of contact,
the law of torts or otherwise) in relation to the contents of, or use of, or otherwise
in connection with, this website:

 * for any indirect, special or consequential loss; or
 * for any business losses, loss of revenue, income, profits or anticipated savings,
   loss of contracts or business relationships, loss of reputation or goodwill, 
   or loss or corruption of information or data.

These limitations of liability apply even if zahracleaningservice.com has been expressly
advised of the potential loss.

## Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by
law that it would be unlawful to exclude or limit; and nothing in this website disclaimer
will exclude or limit the liability of zahracleaningservice.com in respect of any:

 * death or personal injury caused by the negligence of zahracleaningservice.com
   or its agents, employees or shareholders/owners;
 * fraud or fraudulent misrepresentation on the part of zahracleaningservice.com;
   or
 * matter which it would be illegal or unlawful for zahracleaningservice.com to 
   exclude or limit, or to attempt or purport to exclude or limit, its liability.

## Reasonableness

By using this website, you agree that the exclusions and limitations of liability
set out in this website disclaimer are reasonable. If you do not think they are 
reasonable, you must not use this website.

## Other Parties

You accept that, as a limited liability company, zahracleaningservice.com and related
entities have an interest in limiting the personal liability of its officers and
employees. You agree that you will not bring any claim personally against zahracleaningservice.
com and related entities’ officers or employees in respect of any losses you suffer
in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of 
warranties and liability set out in this website disclaimer will protect zahracleaningservice.
com’s officers, employees, agents, subsidiaries, successors, assignees and subcontractors
as well as zahracleaningservice.com.

## Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be unenforceable 
under applicable law, that will not affect the enforceability of the other provisions
of this website disclaimer.

## Indemnity

You hereby indemnify zahracleaningservice.com and related entities and undertake
to keep zahracleaningservice.com indemnified against any losses, damages, costs,
liabilities and expenses (including without limitation legal expenses and any amounts
paid by zahracleaningservice.com to a third party in settlement of a claim or dispute
on the advice of zahracleaningservice.com’s legal advisers) incurred or suffered
by zahracleaningservice.com arising out of any breach by you of any provision of
these terms and conditions, or arising out of any claim that you have breached any
provision of these terms and conditions.

## Breaches

Without prejudice to zahracleaningservice.com’s other rights under these terms and
conditions, if you breach these terms and conditions in any way, zahracleaningservice.
com may take such action as zahracleaningservice.com deems appropriate to deal with
the breach, including suspending your access to the website, prohibiting you from
accessing the website, blocking computers using your IP address from accessing the
website, contacting your internet service provider to request that they block your
access to the website and/or bringing court proceedings against you.

## Variation

zahracleaningservice.com may revise these terms and conditions from time-to-time.
Revised terms and conditions will apply to the use of this website from the date
of the publication of the revised terms and conditions on this website. Please check
this page regularly to ensure you are familiar with the current version.

## Assignment

zahracleaningservice.com may transfer, sub-contract or otherwise deal with zahracleaningservice.
com’s rights and/or obligations under these terms and conditions without notifying
you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations
under these terms and conditions.

## Severability

If a provision of these terms and conditions is determined by any court or other
competent authority to be unlawful and/or unenforceable, the other provisions will
continue in effect. If any unlawful and/or unenforceable provision would be lawful
or enforceable if part of it were deleted, that part will be deemed to be deleted,
and the rest of the provision will continue in effect.

## Entire Agreement

These terms and conditions, together with zahracleaningservice.com’s Privacy Policy
constitutes the entire agreement between you and zahracleaningservice.com in relation
to your use of this website, and supersede all previous agreements in respect of
your use of this website.

## Agreement to Submit Disputes to Arbitration

You and zahracleaningservice.com agree to utilize binding individual arbitration
as the sole and exclusive means to resolve all disputes that may arise out of or
be related in any way to the Terms of Service. You and zahracleaningservice.com 
each specifically waive and relinquish our respective rights to bring a claim against
the other in a court of law and to have a trial by jury. You and zahracleaningservice.
com agree that any claim, dispute, and/or controversy that either may against the
other shall be submitted to and determined exclusively by binding arbitration under
the Federal Arbitration Act.  It is agreed that any claims brought under this arbitration
provision shall be brought in an individual capacity.

This binding arbitration provision shall not be construed to allow or permit the
consolidation or joinder of claims of other claimants, or permit such claims to 
proceed as a class or collective action. No arbitrator shall have the authority 
to order any such class or collective action.  Any dispute regarding the validity,
scope or enforceability of this Agreement, or concerning the arbitrability of a 
particular claim, shall be resolved by a court, not by the arbitrator. By signing
this agreement, you are agreeing to waive any substantive or procedural rights that
you may have to bring or participate in an action brought on a class or collective
basis. A party wishing to initiate arbitration must notify the other party in writing
by hand delivery or certified mail.

The arbitrator selected to hear claims under this Agreement shall be a retired federal
judge or judge of the state court of general jurisdiction, or an otherwise qualified
individual to whom the parties mutually agree, and shall be subject to disqualification
on the same grounds as would apply to a judge of such court. The arbitrator shall
follow and observe the Federal Rules of Civil Procedure and the Federal Rules of
Evidence, and all rules of pleading, all rules of evidence, all rights to resolution
of the dispute by means of motions for summary judgment, judgment on the pleadings,
and directed judgment or non-suit shall apply and be observed.  The arbitrator shall
have the immunity of a judicial officer from civil liability when acting in the 
capacity of an arbitrator, which immunity supplements any other existing immunity.
Likewise, all communications during or in connection with the arbitration proceedings
are privileged.

The party who requests arbitration shall pay the filing fee. zahracleaningservice.
com will pay arbitration costs unique to the arbitration over and above those that
you would pay if the action was filed in a court of law. Each party shall pay its
own attorneys’ fees and costs that are not unique to the arbitration (i.e., costs
that each party would incur if the claim(s) were litigated in a court such as costs
to subpoena witnesses and/or documents, take depositions and purchase deposition
transcripts, copy documents, etc.)  Any dispute as to whether a cost is unique to
arbitration shall be resolved by the arbitrator. Each party is responsible for paying
their own fees and expenses associated with hiring an attorney, experts, witnesses,
and costs in preparing for the arbitration (such as preparing a brief).

The arbitration proceedings and arbitration award shall be maintained by the arbitrator,
you and the Company as strictly confidential, except as is otherwise required by
court order, or by law, or as is necessary to confirm, vacate, challenge or enforce
the award and for disclosure in confidence to the parties’ respective attorneys,
tax advisors and senior management, and to a spouse or parent of a party who is 
an individual. If any term or provision or any portion of this provision is deemed
invalid or unenforceable, it shall be severed and the remainder of this provision
shall be enforceable.

## Law

These terms and conditions will be governed by and construed in accordance with 
the laws of New York, New York.

zahracleaningservice.com registered address is:

Zahra Cleaning

Elmont, NY 11003

You can contact zahracleaningservice.com by email at contact@zahracleaningservice.
com

## Canceling and Termination of Service

zahracleaningservice.com reserves the right to (i) modify or discontinue, temporarily
or permanently, the service (or any part thereof) and (ii) refuse any and all current
and future use of the service, suspend or terminate your account (any part thereof)
or use of the service, for any reason, including if zahracleaningservice.com believes
that you have violated this agreement and/or the terms of service. zahracleaningservice.
com shall not be liable to you or any third party for any modification, suspension
or discontinuation of the service. zahracleaningservice.com will use good faith 
efforts to contact you to warn you prior to suspension or termination of your account.

### Service Cancellation Fee For Standard Cleanings

You may cancel a requested service subject to a cancellation fee. A cancellation
fee of $90 will be charged if service is canceled within 48 hours of the scheduled
service time. A cancellation fee of $90 will be charged if zahracleaningservice.
com is unable to gain entry to your service location within 30 minutes of zahracleaningservice.
com arriving.

### Service Cancellation Fee For Move In / Move Out, Post-Construction, Team Cleanings

For larger service jobs including move-in / move-out cleanings, post-construction
cleanings and any cleanings requiring more than one cleaner, a cancellation fee 
of the greater of $90 or 50% of the total service cost will be charged if service
is canceled within 48 hours of the scheduled service time.

For larger service jobs including move-in / move-out cleanings, post-construction
cleanings and any cleanings requiring more than one cleaner, a cancellation fee 
of the greater of $90 or 50% of the total service cost will be charged if zahracleaningservice.
com is unable to gain entry to your service location within 30 minutes of zahracleaningservice.
com arriving.

## Scope of Service

The below Cleaning Checklist is included in our standard flat-rate pricing cleanings.
For flat-rate cleanings that go beyond the included tasks, zahracleaningservice.
com reserves the right to switch billing to the hourly service pricing or adjust
the service price to reflect additional costs. Please see our website for any premium
services that are available to purchase.

### Cleaning Checklist

Kitchen

 * Wipe down the exterior of cabinets and cabinet handles
 * Place dishes in dishwasher and start OR 15 minutes of hand washing dishes
 * Remove food from drain and clean sink
 * Wipe down all handles, faucets, and surfaces
 * Wipe down the exterior of all appliances (interior of microwave)
 * Remove stovetop grates and clean
 * Clean all countertops and backsplashes (removing and replacing items)

Bedroom

 * Wipe down/dust all furniture
 * Make bed, _change sheets if new linens are left out_
 * Wipe down/dust exterior of all electronics
 * Wipe down/dust all mirrors and picture frames
 * Clean/dust window sills

Bathroom

 * Clean inside of tub and/or shower including tiled walls (all surfaces removing
   and replacing items)
 * Wipe down the exterior of medicine cabinet/mirror
 * Clean and sanitize toilet bowl inside and outside
 * Clean and sanitize sink (removing and replacing items)

Living Spaces

 * – Vacuum/wipe furniture depending on material
 * – Remove and fluff all pillows
 * – Wipe down/dust all electronics and fixtures.
 * – Wipe down/dust all mirrors and picture frames

All Other Rooms

 * Remove trash
 * Swiffer/vacuum floor
 * Dust light fixtures/lamp shades

Note: There are three service types for the above checklist. You can learn more 
about the standard clean, deep cleaning and move in/move out cleaning on our website.

## Service Limitations

While every cleaning is backed by the “zahracleaningservice.com Satisfaction Promise”,
there are some limitations concerning unique situations and areas that require a
specialist to clean. zahracleaningservice.com does NOT promise the removal of stains
such as rust, mildew, mold or others caused by hard water build-up or lack of maintenance.
All pathways are expected to be free of clutter. We require to be informed of items
or surfaces needing special care. We are NOT responsible for damage due to faulty
and/or improper installation of any item. All surfaces (i.e. marble, granite, hardwood
floors, etc.) are assumed sealed and ready to clean without causing harm. Furniture
on wood floors is assumed to have proper protection. Client is required to provide
specific handling or cleaning instructions for items or surfaces that need special
care.

Flat-rate pricing does not include services such as picking up clutter, organization,
deep cleaning of surfaces that have not been cleaned for over six weeks, excessive
trash removal, mold removal, cleaning mold, pet waste, human waste, and any other
similar condition. Services to address such conditions might be able to be added
to a service, but at an additional rate.

zahracleaningservice.com will not be expected to perform the below tasks, as well
as any task that goes beyond the scope of zahracleaningservice.com’s agreed-to services
with the client.

 * Cleaners will not move appliances. If you need or want cleaning to occur behind
   or under an appliance, you must arrange to have those appliances moved.
 * Cleaners will not clean anything above arm’s reach unless with the assistance
   of a two-step stool if provided by the client.
 * Cleaners will not clean in a home that contains hazardous materials.
 * Cleaners will not clean areas that are contaminated with black mold. If you have
   black mold, you should seek the services of a professional mold remediation company.
 * Any instance of excessive clutter that prevents the cleaners from walking, reaching
   the surfaces of the home and completing the appointment, will result in the appointment
   being canceled and a late cancellation fee will be charged.
 * Cleaners will not be able to complete a job if there is the presence of pests
   or rodents in the residence.

### Working Conditions

zahracleaningservice.com reserves the right to cancel scheduled service if there
is no access to power, lighting or water. The client must confirm that there will
be running water and sufficient power and lighting. The Cancellation Fee will be
charged in these situations where water and/or power are not available.

### Supplies

zahracleaningservice.com will bring cleaning supplies to clean your home. However,
if you own special products that you would like to have used on particular surfaces,
we are happy to accommodate your request. We cannot guarantee the quality of cleaning
with customer-provided supplies.

### Safety

zahracleaningservice.com has the right to cancel a scheduled service and charge 
a Cancellation Fee if it deems a cleaning situation to be too dangerous and/or unsanitary
to service.

Any forms of inappropriate behavior, harassment or bigotry towards any zahracleaningservice.
com employee or contractor will warrant service cancellation with a Cancellation
Fee and cancellation of all future services with zahracleaningservice.com.

Solicitation of Our Cleaners

We invest heavily in training and background screening to find quality cleaners 
for our Services. Hiring our cleaners (current or those employed by zahracleaningservice.
com within the previous 24 months) and/or offering/receiving side propositions while
you’re using the Services for up to 18 months after your last appointment with zahracleaningservice.
com makes you liable for a $25,000 employment referral fee. By using our Services,
you agree to notify us of any attempts to solicit or accept illegal services. If
you breach this section, attorney, legal, and miscellaneous expenses incurred to
investigate and/or collect this fee will be added to your employment case when discovered.
Please note that exchanging contact information is considered part of a breach of
this section.

## Scheduling

zahracleaningservice.com is open 7 days a week in order to service all clients’ 
needs. Clients can book a service online for a specific time and the scheduling 
team will confirm that we can match a cleaner to your job. Most requests 48 hours
or more in advance can be accommodated. If a client does have an urgent request,
zahracleaningservice.com will attempt to match a cleaner but makes no guarantee 
of service. If zahracleaningservice.com can match a cleaner on a same day request,
the $40 same-day booking fee will be charged in addition to the service requested
charges.

Cleaners are scheduled to arrive within 30 minutes of the scheduled time. This grace
period is to account for unexpected transit issues. zahracleaningservice.com will
attempt to notify clients if there will be an expected delay past 30 minutes. If
a cleaner has not arrived and the 30 minutes has passed, please reach out to our
Customer Experience team at 212-457-8699 for an update.

### Entry

All appointments must allow the cleaners to have access to the property during the
scheduled service time. As long as the cleaner(s) have access to the residence, 
the client is not required to remain at home when the cleaning is being performed.

zahracleaningservice.com does not hold keys for clients, and strongly advises its
clients not to give cleaners a copy of the key for entry. By using the zahracleaningservice.
com platform, you agree to release zahracleaningservice.com of any liability if 
you provide a key to a cleaner. zahracleaningservice.com is not responsible if entry
is not readily accessible including but not limited to:

 * Doorman not alerted of zahracleaningservice.com appointment and refuses entry
 * Key and/or key lockbox is more than a two-minute walk from residence
 * Lockbox instructions not provided and/or not accurate

### COI

If your building requires a Certificate of Insurance (“COI”) for zahracleaningservice.
com to complete the Services, it is your responsibility to contact zahracleaningservice.
com and request a COI at least two (2) business days in advance of your scheduled
service.

### Limitations

zahracleaningservice.com may cancel, postpone, or otherwise reschedule any cleaning
for any reason or no reason, including without limitation in the event that zahracleaningservice.
com believes, in its sole discretion, that it may endanger any zahracleaningservice.
com employee, agent, contractor or other individual due to (including but not limited
to) severe weather conditions or entry restrictions.

If the client is not present or proper arrangements were not made to grant the cleaner(
s) access to the property, zahracleaningservice.com will wait 30 minutes before 
cancelling the service and charging the Cancellation Fee.

zahracleaningservice.com may use subcontractors and/or third parties to help perform
any zahracleaningservice.com obligations or services under this agreement including
without limitation for cleaning services.

### Pets

Clients must inform whether or not pets will be present during the cleaning. zahracleaningservice.
com will cancel any appointment, with a Cancellation Fee, where there are pets whose
presence was not previously communicated. If the presence of pets has been communicated,
but the pet is deemed to be dangerous or threatening, zahracleaningservice.com will
cancel the scheduled service and charge the Cancellation Fee.

## Claims

### Claims Process

The initial report of a claim must be made within 48 hours after the service occurs.
After submitting your first report, you will be asked to complete the full claim
form within 7 days of receipt. We urge you to read through these terms and conditions
prior to submitting a claim. All claims will be reviewed on a case-by-case basis.
During zahracleaningservice.com’s claims assessment process, you may be required
to provide written detailed: (i) proof of ownership of damaged/missing item (ii)
proof of value of damaged/missing item and (iii) proof of damage or loss. If such
information is requested, you will have 30 days from the date of the request to 
send zahracleaningservice.com the requested information. If you fail to provide 
the requested information within the 30-day time period and/or fail to contact zahracleaningservice.
com to arrange for an extension of time, your claim will be considered closed. You
also agree to: (i) protect and preserve any damaged property that is the basis of
a claim from further damage, (ii) assist and allow zahracleaningservice.com or its
insurers access to inspect and make copies, photographs and recordings of anything
relating to the claim, (iii) accept repairs and/or remediation by zahracleaningservice.
com (iv) accept a replacement only if repairs are proven not to be an option, (v)
submit requested materials by the dates outlined by the zahracleaningservice.com
support team, and (vi) accept a replacement item subject to the standard depreciation
of that item.

If any part of your claim is approved, then as a condition to any payment to you
under the zahracleaningservice.com Satisfaction Promise, you will be required to
execute and deliver to zahracleaningservice.com a release agreement and assign to
zahracleaningservice.com or its insurer any rights and remedies you may have to 
recover amounts paid to you with respect to an approved claim from any party that
is financially responsible for the approved claims and any rights in any property
that is recovered.

### Protection

The zahracleaningservice.com Satisfaction Promise also provides certain limited 
additional protections. Pursuant to the zahracleaningservice.com Satisfaction Promise
and subject to the below conditions and limitations, zahracleaningservice.com will
compensate clients: (a) up to USD $5,000 per occurrence for losses arising from 
property damage as a direct result of negligence of zahracleaningservice.com during
performance of a service; or (b) up to USD $2,500 for losses arising from the theft
of a client’s property by zahracleaningservice.com during performance of a Service.
The client is eligible for the zahracleaningservice.com Satisfaction Promise provided
that the client reports the issue within forty-eight (48) hours of the service to
zahracleaningservice.com at contact@zahracleaningservice.com. For recurring services,
each service is treated as a separate occurrence.

If you carry insurance that would cover you in the event of a claim, such as renter’s
insurance, homeowner’s insurance, automobile insurance or an umbrella policy (“Personal
Insurance”), you agree that your Personal Insurance is primary and the zahracleaningservice.
com Satisfaction Promise is secondary. The zahracleaningservice.com Satisfaction
Promise will only compensate you for losses to the extent not otherwise covered 
by your personal insurance.

zahracleaningservice.com reserves the right to investigate any and all claims made
for damages and/or losses. In order for a claim to be considered, photo documentation
will be required. Photo documentation is needed to determine the following where
applicable: damage, serial number, model number, and any other identifying information.
zahracleaningservice.com may elect to provide compensation for any damages, repair
or replace at the lowest cost. zahracleaningservice.com will not cover any expedited
fees or any additional charges and zahracleaningservice.com reserves the right to
use its choice of contractors as needed.

### Coverage

A client will be covered under the zahracleaningservice.com Satisfaction Promise
for every service scheduled, subject to the exclusions below:

 * your scheduled service does not violate zahracleaningservice.com terms of service;
 * you have reported the claim within 48 hours of the service; and
 * your zahracleaningservice.com account is in good standing with no outstanding
   balances owed to zahracleaningservice.com

The zahracleaningservice.com Satisfaction Promise does not cover the following:

 * losses arising out of acts of nature, including, but not limited to, pollution,
   earthquakes and weather related events such as hurricanes and tornadoes;
 * losses arising out of interruption of business, loss of market, loss of income
   and/or loss of use;
 * losses for property damage and theft exceeding the original value and/or replacement
   value for such property, less any standard depreciation;
 * losses arising from negligence of a client or third party;
 * losses arising from a manufacturer’s or a product’s defects;
 * losses from pre-existing damages or conditions of the item or property;
 * losses arising from items supplied by the client or due to client recommendations(
   e.g., if a manufacturer recommends affixing furniture to a wall and a client 
   declines to have furniture affixed, etc);
 * losses arising from flooding and/or water damage including mold, fungi or bacteria;
 * losses arising from products containing hazardous or harmful materials, acts 
   of terrorism, product liability, or pollution;
 * losses of cash, third party gift cards, and securities;
 * losses as a result of theft of property in excess of USD $2,500 or any other 
   intentional wrongful act;
 * losses arising from normal wear and tear;
 * losses for items that retain their functionality;
 * losses based on sentimental and/or undocumented intangible value;
 * losses related to repairs outside of the area where the cleaning services were
   performed;
 * losses of pets, personal liability or damage to shared or common areas;
 * losses of theft without a valid police report, if requested by zahracleaningservice.
   com; and losses with insufficient documentation.

## Acceptance of Terms of Service

zahracleaningservice.com reserves the right, at its sole discretion, to update, 
change or replace any part of these terms of service by posting updates and changes
to the zahracleaningservice.com website. It is the client’s responsibility to check
the website periodically for changes. Clients’ continued use of or access to the
zahracleaningservice.com website or utilizing the zahracleaningservice.com service
following the posting of any changes to these terms of service constitutes acceptance
of those changes.

Without prejudice to the zahracleaningservice.com’s other rights under these terms
and conditions, if you breach these terms and conditions in any way, zahracleaningservice.
com may take such action as the company deems appropriate to deal with the breach,
including suspending your access to the service, prohibiting you from accessing 
the service and software, blocking computers using your IP address from accessing
the service and software, contacting your internet service provider to request that
they block your access to the service and software and/or bringing court proceedings
against you.

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